TERMS AND CONDITIONS

Please read through the terms and conditions before enrolling at Bloom Pilates. When enrolling as a student of Scout Pilates, you agree to the terms and conditions as laid out on the Bloom Pilates website bloompilateswhyalla.com.au

General Terms and Conditions

1. Our Introductory offer of 5 classes (valid for 2 months) is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable and will activate from the date of your first class booking. Clients found to be buying the Introductory Offer more than once will be suspended and charged any additional class costs they may have incurred.

2.  Cancellations made -12 hours prior to group class start time will forfeit that session. No-shows and absences will forfeit that session. This applies to class packs and any future Memberships. If you receive an email saying you did not attend a class but you know you were there, please notify Bloom Pilates at admin@bloompilateswhyalla.com.au as soon as possible. 

Private and semi-private Sessions have a -12hour late cancellation window. Please make every effort to cancel before such time or the full session price will be forfeit. 

3. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account or an active subscription. Any classes taken above and beyond your active membership or passes will need to be paid for. 

4. Out of consideration for the teacher and other clients, please don't be late. Please be aware that if you are more than 5 minutes late for a class, your spot may be given to a waitlisted or stand-by client. Entry after 5 minutes into any Reformer class will be denied for your safety and to ensure no interruption to clients currently in session. 

5. Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.

6. If a class you want is full, you can sign up for the waitlist. Should a place become available you will receive either an email from us offering you a place in the class. Placing yourself on a waitlist indicates an earnest intention to attend that class and you are required to cancel yourself off the class if you can no longer attend. If you cannot make it, or you don’t have an active pass on your account in order to take the spot, your place will be offered to the next client. Late cancellation and no show charges do apply to missing a class you were placed into from the waitlist. 

7. 10 Class Packs are valid for 5 months, 5 Class Packs for 3 months from first booking date. Sessions are non-refundable and are not transferable but can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.  

8.  Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

9. Gift cards can be used for Pilates classes and product at Bloom Pilates. They are not redeemable for cash and are non-transferable. Bloom Pilates does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final and in accordance with the Australian Competition and Consumer Commission.

10. Bloom Pilates reserves the right to cancel a class with only 1 client booking. The client will be offered a spot in a class at the same or similar time with the same pass where available. Bloom Pilates reserves the right to cancel or change the class type or teacher due to illness/emergency. Any changes will be communicated in as timely a manner as possible via email and/or SMS. 

Membership Terms and Conditions

1. All Memberships operate on a 7 day autopay schedule from the credit card stored in Momence (a secure system). Payment will continue unless notified (see Termination Policy below).

2. Memberships will continue with scheduled auto-pays unless Bloom Pilates is notified of a termination request in writing (see Termination Policy below). If your auto-pay fails, Momence will provide a three day grace period to process your membership payment before your account will be locked for future bookings and your current classes will be cancelled.

3. Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change.

4. All memberships are a direct debit contract with a 2-week minimum commitment, after the minimum commitment the membership will continue to roll on but can be cancelled anytime by emailing admin@bloompilateswhyalla.com.au. Subscriptions greater than 1 month will not auto renew, you will be required to repurchase if you would like to continue.

5. Ultimate Unlimited & Unlimited membership holders incur a fee of $3 for late cancellations (cancellations less than 4 hours before class start time) and no shows. Flex membership holders will forfeit one of their classes for late cancellations and no shows. Failed payments on any memberships will result in a freeze on your account booking abilities until resolved.

6. Flex membership holders can book extra classes above and beyond their membership at a discounted rate - this will automatically apply at checkout when logged in.

7. All bookings are limited to 1 class per day

*Evidence of full-time student enrolment is required in studio to process student memberships and discounts.

Membership suspensions

1. At least 5 working days written notice is required for membership pause/suspensions. This ensures that the correct measures are put in place to cease credit card payments that are scheduled for the given period. Please email us at admin@bloompilateswhyalla.com.au to hold.

Membership termination

1. Bloom Pilates requires at least 1 weeks written notice to terminate membership. Please email request to admin@bloompilateswhyalla.com.au

2. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

3. Bloom Pilates may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members